Refund Policy
Last updated: July 12, 2026
InfluForge is committed to providing a transparent and fair refund policy. This page outlines how we handle refunds for our subscription-based service.
1. Subscription Billing (V1 Model)
We offer subscription plans billed on a monthly or annual basis. Your subscription automatically renews at the end of each billing period unless canceled. By subscribing, you authorize InfluForge to charge your payment method on a recurring basis until you cancel.
For annual subscriptions, you will receive a renewal notice before your subscription renews.
2. 7-Day Money-Back Guarantee for New Subscribers
We offer a 7-day money-back guarantee for first-time subscribers. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund, provided:
- You are a first-time subscriber (not a previous subscriber who canceled and re-subscribed)
- Your credit usage does not exceed 50% of your plan's monthly allocation
- You submit your refund request within 7 days of your first payment
3. Eligibility for Refunds
To be eligible for a refund, you must:
- Submit your refund request via email to refunds@influforge.tech
- Include your account email address and transaction ID in your request
- Provide a reason for the refund request
4. Circumstances Eligible for Refund
- New Subscriber 7-Day Guarantee: First-time subscribers may request a full refund within 7 days, provided credit usage does not exceed 50% of plan allocation
- Duplicate Charges: Full refund for duplicate charges caused by billing errors
- Verified Service Interruption: Proportional refund or credit for verified service interruptions exceeding 72 hours due to our responsibility
- Statutory Rights: Refund rights under applicable law (such as EU/UK 14-day cooling-off period) are preserved where applicable
5. Circumstances Not Eligible for Refund
Refunds will NOT be issued for:
- Requests made after the 7-day window for new subscribers
- Annual subscription refund requests after 30 days from first purchase
- Accounts that have violated our Terms of Service or Acceptable Use Policy
- Partial month subscription periods already consumed
- Credit top-ups (only subscription fees are eligible for refund under the guarantee)
- Renewed subscriptions (the 7-day guarantee applies only to first-time subscriptions)
6. How to Request a Refund
To request a refund, please contact us:
- Email: refunds@influforge.tech
- Include: Your account email address, transaction ID, and reason for refund
- Response Time: We will confirm receipt within 2 business days
7. Refund Processing
- Approved refunds will be processed within 10 business days
- The refund will be credited to your original payment method
- Please allow an additional 5-10 business days for the refund to appear on your statement
8. Billing Disputes
If you believe a charge is an error, please contact us at billing@influforge.tech before disputing with your bank or payment provider. We commit to:
- Responding within 2 business days
- Resolving confirmed billing errors within 5 business days
9. Subscription Cancellation
You may cancel your subscription at any time through:
- Online (Recommended): Account Settings → Subscription → Cancel Subscription
- Email: Send a cancellation request from your registered email to cancel@influforge.tech
Cancelation takes effect immediately. Your subscription remains active until the end of the current billing period. You will not be charged again after cancellation.
10. Contact Us
For questions about refunds or billing, contact us: